Terms of Use
Last Updated: September 21, 2024
Welcome to the Specialty Care Hospice website (the "Site"). By accessing or using our Site, you agree to be bound by these Terms of Use ("Terms"). If you do not agree to these Terms, please refrain from using the Site.
1. Website Information
- Website Name: Specialty Care Hospice
- Website URL: www.specialtycarehospice.com
- Company Name: Specialty Care Hospice LLC
- Contact Information: care@specialtycarehospice.com | 346-646-3511
2. Purpose of the Site
The Site is intended to provide information about Specialty Care Hospice’s services and to facilitate communication with patients, families, healthcare providers, and partners.
3. Eligibility
The Site is open to users of all ages. By using the Site, you represent that you are legally able to accept these Terms.
4. User Responsibilities
As a user of the Site, you agree to:
- Respect the views of others in any communication or feedback provided.
- Refrain from uploading or sharing unlawful, abusive, or inappropriate content.
- Not engage in any conduct that could disrupt the functionality of the Site or compromise its security.
5. Intellectual Property
All content on the Site, including but not limited to text, graphics, logos, and images, is the intellectual property of Specialty Care Hospice LLC, unless otherwise noted. Unauthorized use, reproduction, or distribution of this content is prohibited.
6. Prohibited Conduct
Users are prohibited from:
- Modifying, copying, or distributing any part of the Site without prior consent.
- Using the Site for any illegal or harmful purposes.
- Attempting to gain unauthorized access to the Site, its servers, or any associated systems.
7. User-Generated Content
Users are not permitted to submit or post any content on the Site. All communications with Specialty Care Hospice must adhere to applicable laws and the standards of respectful, professional interaction.
8. Disclaimers
The Site is provided "as is" without any warranties, express or implied. Specialty Care Hospice LLC does not guarantee the accuracy, completeness, or timeliness of any information on the Site. You agree that use of the Site is at your own risk.
9. Limitation of Liability
In no event shall Specialty Care Hospice LLC, its affiliates, officers, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or related to the use of the Site, even if advised of the possibility of such damages.
10. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles. Any legal action or proceeding relating to these Terms shall be brought exclusively in a court of competent jurisdiction located in Texas.
11. Changes to Terms
Specialty Care Hospice LLC reserves the right to modify these Terms at any time. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms.
12. Additional Policies
Please also refer to our Privacy Policy and Non-Discrimination Notice, which govern your use of the Site and our handling of your personal data.
13. Contact Information
If you have any questions or concerns regarding these Terms of Use, please contact us at care@specialtycarehospice.com or call 346-646-3511.
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Privacy Policy
Last Updated: October 2, 2024
By using our services, including SMS communication, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
Welcome to Specialty Care Hospice. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website **specialtycarehospice.com** and interact with us via SMS (Short Message Service). By using our website or interacting with us via SMS, you agree to this Privacy Policy.
1. Information We Collect
We may collect personal information from patients, caregivers, and responsible parties, including but not limited to:
- Contact Information: Name, phone number, email address, and physical address.
- Medical Information: Health information relevant to the services we provide.
- SMS Communications: The content of messages you send to us and our responses to your queries.
2. How We Use Your Information
We use the information collected for the following purposes:
- To provide hospice care services to patients.
- To respond to patient and caregiver inquiries.
- To send SMS updates related to services, such as staff arrival times, follow-ups on medications, supplies, or other care-related updates.
- To comply with legal requirements and protect patient rights.
Please Note: We do not use your personal information to market or sell any services to you. SMS messages are strictly for patient care communication purposes only.
3. SMS Consent and Compliance with RingCentral TCR Requirements
We follow RingCentral’s TCR (The Campaign Registry) requirements for SMS communications.
- How We Obtain Consent for SMS: As part of our patient admission process, we include an SMS Consent Form within our admission packet. By signing this form, patients or their responsible parties provide explicit consent to receive SMS messages related to their care. Consent is not required for treatment, and patients can opt-out at any time by texting "STOP" to our number or by informing our staff.
- Purpose of SMS Communications: SMS communications are used solely to facilitate patient care. These communications include:
- Updates on hospice staff schedules (e.g., staff arrival times).
- Follow-up on patient care needs, including medications and supplies.
- Responses to patient or caregiver queries regarding care.
- Opting-Out of SMS: At any time, patients or caregivers can opt-out of receiving SMS messages by texting "STOP" to our designated number or contacting our team. After opting out, you will no longer receive SMS communications but can still communicate with us through other channels such as phone or email.
4. Sharing and Disclosure of Information
We do not share your personal information with third parties for marketing purposes. We may share your information in the following circumstances:
- With healthcare professionals involved in your care.
- With third-party service providers who assist us in operating our website and communicating with you via SMS, provided they comply with strict privacy standards.
- When required by law, such as to comply with a court order or government regulation.
5. Data Security
We implement security measures to protect the information we collect from unauthorized access, use, or disclosure. This includes secure storage of patient information and encryption of SMS communications.
6. Your Rights
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections.
- Opt-Out of Communications: You can opt-out of SMS communications at any time by texting "STOP" or notifying us through other contact methods.
- Withdrawal of Consent: If you no longer wish to receive communications from us, you may withdraw your consent at any time.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed of how we are protecting your information.
8. Contact Us
If you have any questions about this Privacy Policy, our SMS consent process, or if you wish to exercise your rights, please contact us at:
Specialty Care Hospice
21015 Belmont Village Way, Katy, Texas 77449
(346)646-3511
care@specialtycarehospice.com
